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Information Is a Settlement Issue | Webinar 1: Defining the Challenge

Refugee 613 invites you to participate in a two-part webinar series titled Information Is A Settlement Issue.

Information Is A Settlement Issue

Getting the right information at the right time is essential to starting life in a new country. In Canada, governments invest heavily in formal information and orientation services delivered by settlement professionals, but many newcomers still struggle to find the information they need, when and how they need it. Instead, they spend a lot of time and effort to source information themselves online and in person, from family members, community leaders and the internet, often increasing their frustration and confusion as well as their exposure to misinformation.

Who should attend?

Frontline settlement staff, managers, policymakers, newcomers and any stakeholder who is interested in how settlement information is created, shared and found.

In these workshops, we will :

  • share the insights of newcomers who have struggled to find the information they need
  • facilitate interactive conversations on the information gaps and opportunities
  • draw on lessons learned from Refugee 613’s Newcomer Info Hub project
  • share practical advice and tactics for improving information delivery at the agency and individual level

Webinar 1: Defining the challenge

This interactive webinar will outline some of the strengths and challenges of how settlement information is currently defined and delivered in Canada. We’ll hear from newcomers themselves about their search for the right information on their settlement journey, and guided breakout sessions will probe further to highlight what works and what doesn’t. By the end of the session, we’ll have collectively identified potential solutions and next steps to improve access to settlement information.

The workshops will be delivered in English, with closed captions available in French. Participants are encouraged to use the official language of their choice during discussions.

If you have any questions, please feel free to email Bella Nceke, Community and Stakeholder Relations Manager for Info Hub project at  or call on 613 606-7960.

Event Details

Date & time -
Mode Online 2 min. read