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What should I do if the refugee I sponsored is arriving next week, but I’m not ready for them?

If you’re part of a Constituent Group, contact the sponsorship agreement holder (SAH) to help you prepare.

Any other sponsor group unable to support a refugee they agreed to sponsor must contact immediately IRCC’s Resettlement Operations Centre – Ottawa (ROC-O) at

As a sponsor, you must be prepared to support the refugees you sponsor when they arrive in Canada. This includes:

  • making arrangements to meet them when they arrive
  • resettling them in your community
  • integrating them into your community

Immigration, Refugees and Citizenship Canada (IRCC) requires all private sponsor groups to submit a settlement plan as part of their private sponsorship application.

For more information